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FREQUENTLY ASKED QUESTIONS
A: Placing an order with Gilman Gear is easy. All you need to do is call toll
free at 1-800-243-0398 Mon-Fri 8:00 AM-5:00PM ET, or shop online.
A: No. To find out how much the freight is, call our toll free number and ask
for a freight quote. Give the customer service representative a list of the
product you are interested in as well as the destination zip code. Please indicate
whether your shipment is commercial or residential. The rep will quote you
the freight while you wait.
A: Yes, we accept school purchase orders. If
your school system does not use purchase orders we accept signed purchase agreements.
Please call to obtain
one.
A: Yes. Schools can place an order and request July 1, or October 1 billing.
You will be billed immediately after the order is shipped with a Due and Payable
date of July 1 or October 1 reflected on the invoice. The order must be confirmed
with a purchase order number or signed purchase agreement.
A: During our busy season it generally takes 3-4 weeks for your order to arrive.
If it has been longer than three weeks since you placed your order, please
call our toll free number to check your order status. If you have already received
your invoice and are waiting for your onlinecasinogo.com products to arrive, please note that
the tracking numbers are included on the invoice. The method of shipment can
be found in the box labeled “Shipped Via” and the tracking numbers
are in the box labeled “Pro #”. Please look in the text of the
invoice for additional tracking numbers if applicable.
A: Our sled pads, dummies and shields are available in different colors.
Check product page for color availability. Non-stock colors are available
at an additional
charge.
A: Due to shipping constraints most of our products require some assembly.
Assembly instructions and diagrams are enclosed in the hardware package.
A: Gilman warranties all of its products to be free from defect in material
and workmanship under normal use for a period of one year from date of
delivery to original buyer. Sled springs and frames are covered for a
period of four
years.
A: A product can be returned within 30 days of delivery. Please call
to obtain a return authorization number. All returns except for those
covered
under
warranty are subject to a 15% re-stocking charge. Customer is responsible
for freight
on non-warranty returned products.
A: Please feel free to email us at accounting@gilmangear.com or call
us toll free at 1-800-243-0398 ext. 37.
A: Click this link for a list of our sales reps.
A: Click this link to see all of the clinics we will be attending.
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